For new Postmaster General Louis DeJoy, who wanted the U.S. Postal Service to operate more efficiently, it seemed like an obvious fix: Just run the trucks on time.
So in July he ordered drivers to start leaving post offices and distribution centers exactly on schedule and curtailed extra trips to pick up any mail that missed earlier cutoffs.
The stricter deadlines sparked far less public outcry than the removal of more than 700 high-speed sorting machines at mail processing facilities around the country — but they were far more disruptive to the U.S. mail system, according to a Times investigation.
Read more at the Los Angeles Times.